Returns & refunds

Last updated: 25 August 2026

Changed your mind? 14 days.

If you are a UK consumer you can cancel your order for any reason within 14 days of the day you receive it. Tell us you want to cancel via our contact page, quoting your order number, and then send the item back within a further 14 days.

We refund the price of the goods and our standard delivery charge (if you paid one) within 14 days of receiving the return, to your original payment method. You are responsible for the cost of return postage unless the item is faulty.

Condition of returned items

You may inspect items as you would in a shop. Please return them unused, in their original packaging where possible. We may reduce the refund if an item shows use beyond what is needed to check it.

Hygiene note – used whisks and scoops

Bamboo whisks and scoops are food-contact items that cannot be cleaned and resold once used. A whisk that has been soaked or used to make matcha cannot be returned under the change-of-mind policy. The same applies to a scoop that has been used. This does not affect your rights if the item is faulty.

Not sure if it is right for you? Sets can be returned in full if the whisk is still unused – you can inspect the bowl, holder and other pieces freely.

Faulty or damaged items

If anything arrives damaged, or develops a fault that is not down to wear or care, contact us within 30 days for a replacement or full refund, including return postage. Photos help us sort it out quickly.

What is not a fault: new whisks arriving with prongs curled inward (a warm soak opens them); natural colour and grain variation in bamboo; small glaze variations in ceramic; whisk wear after normal use (2-3 months daily / ~6 months at 2-3× a week); mould caused by storing the whisk damp.

How to return

  1. Contact us via our contact page with your order number and what you are returning.
  2. We will confirm the return address (a UK address).
  3. Pack the item securely – the ceramic bowl in particular – and use a tracked service. Keep your proof of postage.

Exchanges

We do not run a formal exchange process; the quickest route is to place a new order and return the original. For a whisk prong-count swap in a set, contact us before the whisk is used and we will sort it.

Nothing in this policy affects your statutory rights as a consumer.