Frequently asked questions
Products
Do you sell matcha powder?
No. Uwhisk sells matcha tools only – whisks, bowls, holders, scoops, storage tins and glass cups. Our sets do not include matcha. Use whichever matcha you already enjoy.
What are your products made of?
Whisks and scoops: solid bamboo – no plastic, no composite, no glue. Bowls and holders: glazed ceramic (stoneware). We do not sell bamboo-fibre or bamboo-composite tableware.
Where are your products made?
We do not make country-of-origin claims in our marketing. Our whisks are solid bamboo in the traditional 100-prong construction (and other prong counts), chosen and checked by us. Material information is listed on every product page.
80 or 100 prongs – which should I buy?
100 prongs for finer foam on thin matcha and lattes (our default). 80 prongs if you whisk vigorously, like thicker matcha, or want the lower-priced start. Full comparison.
How long does a bamboo whisk last?
About 2-3 months with daily use, around 6 months at 2-3 times a week. It is a consumable. Care and replacement signs · Refills.
Can I swap the whisk in a set for the 80-prong?
Yes. Leave a note at checkout and we will swap it and refund the £4 difference.
Is the electric frother a replacement for a bamboo whisk?
Not really – it makes larger, looser bubbles and does not break up powder against the bowl. It is a useful second tool for lattes and travel. Chasen vs frother.
Do you offer gift wrapping?
Not at present. Sets arrive in a plain protective box with no prices on the packing slip if you tick “this is a gift” at checkout.
Delivery
Where do you ship from, and how fast?
Orders are dispatched from our fulfilment partner's warehouse and typically arrive in 7-14 working days (please allow up to 30 days in rare cases). Every order is tracked and we email you the tracking link. The current estimate is shown at checkout.
How much is delivery?
Free on UK orders over £35; otherwise £3.95 (tracked).
Do you deliver to Northern Ireland?
We are sorry – not at present. We currently deliver to England, Scotland and Wales only, for regulatory reasons. We hope to extend this in future.
Do you deliver outside the UK?
Not yet.
Returns
Can I return an item?
Yes – you have 14 days from delivery to tell us you want to cancel, and a further 14 days to send it back. For hygiene reasons, whisks and scoops that have been used cannot be returned unless faulty. Returns policy.
My whisk arrived with curled or crossed prongs.
That is how new whisks arrive; a 1-2 minute warm soak opens them. If any prong is actually snapped, email us a photo and we will replace it.
My whisk went mouldy.
Mould happens when a whisk is stored damp; it is not a manufacturing fault. Dry it prong-side down on a holder in the open air. See care. If it arrived that way, contact us within 14 days with a photo.
Company
Who are you?
Uwhisk is operated by M Flux Lab, Office 19958, 182-184 High Street North, East Ham, London E6 2JA. About us.
How do I contact you?
Use the contact form. We reply within two working days.